rg66 Privacy Policy

1. Introduction

rg66 operates the online betting and casino platform available at rg66.bet. We are committed to protecting the privacy and personal data of every player who registers and uses our platform. This Privacy Policy explains how rg66 collects, processes, stores, and protects personal information, and sets out your rights as a data subject. This policy applies to all users of rg66.bet, including players based in Bangladesh and all other locations where access to rg66 is permitted.

By registering an account with rg66, making a deposit, or otherwise using rg66.bet, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use rg66.bet.

2. Information We Collect

rg66 collects personal data directly (information you provide when registering or using the platform) and indirectly (data collected automatically as you use rg66.bet). The categories of data we collect include:

• Identity data: full name, date of birth, gender, nationality, and copies of government-issued identification documents such as a National ID card, passport, or driving licence. This data is required to confirm your eligibility to hold an rg66 account and is collected during KYC verification.
• Contact data: mobile phone number, email address, and residential address. This is used to communicate with you about your account, process transactions, and send service-related notifications. rg66 does not use your contact details to send unsolicited marketing messages without your prior consent.
• Financial data: deposit and withdrawal transaction records, payment method details such as registered bKash or Nagad wallet numbers, account balance history, wagering activity, and bonus redemption records. rg66 does not store full payment card numbers on its own servers.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages viewed, and approximate geographic location derived from IP. This data is collected automatically when you access rg66.bet and is used for platform security, fraud prevention, and improving user experience.
• Communications data: records of correspondence between you and rg66, including live chat transcripts, email exchanges, and support ticket history. These records are retained to resolve disputes, improve customer service, and for compliance purposes.

3. How We Use Your Information

rg66 uses collected personal data exclusively for the following purposes. We do not use your data for any purpose incompatible with those stated below without first obtaining your explicit consent:

• Account management and service delivery: to create and maintain your rg66 account, authenticate your identity at login, process deposits and withdrawals, settle bets, administer bonuses and promotions, and provide customer support.
• Identity verification and KYC compliance: to verify your age, identity, and source of funds in accordance with anti-money laundering (AML) and know-your-customer (KYC) requirements applicable to online betting platforms serving the Bangladesh market.
• Fraud prevention and platform security: to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, account collusion, and other prohibited conduct set out in rg66's Terms and Conditions.
• Responsible gaming: to monitor betting patterns and account activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and contact players who may need support in managing their gambling activity.
• Service improvement and analytics: to analyse how players use rg66.bet, identify technical issues, test new features, and improve the overall quality of our betting and casino services.

4. Legal Basis for Processing

rg66 processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: processing that is necessary to perform the contract between you and rg66 — specifically to operate your account, process your bets, and fulfil deposits and withdrawals. Without this processing rg66 cannot deliver its core services.
• Legal obligation: processing required to comply with applicable legal and regulatory requirements, including anti-money laundering legislation, KYC verification obligations, and data retention requirements imposed by law.
• Legitimate interests: processing to protect the platform against fraud and abuse, ensure the security of rg66's systems and the safety of all players, and improve platform performance — provided these interests are not overridden by your fundamental rights.
• Consent: where rg66 relies on your consent as the legal basis — for example for sending promotional communications — you may withdraw consent at any time by contacting rg66 support or updating your account notification preferences.

5. Sharing Your Information

rg66 does not sell, rent, or trade your personal data to any third party. We may share your personal data with third parties only in the following limited and specific circumstances:

• Payment processing partners: rg66 shares the minimum necessary financial data with licensed payment service providers — including bKash, Nagad, Rocket, Upay, and partnered banks — solely to process your deposits and withdrawals. These partners are contractually bound to use your data only for the payment processing services they provide to rg66.
• Identity verification and fraud prevention services: rg66 may share identity data with third-party KYC and fraud detection providers to verify your identity and prevent fraudulent activity. These providers act as data processors under contract with rg66 and may not use the data for any other purpose.
• Legal and regulatory authorities: rg66 may disclose personal data to law enforcement agencies or regulatory bodies where legally required to do so — for example in response to a valid court order or regulatory investigation. rg66 will notify affected players of such disclosure where permitted by law.
• Technology and platform service providers: rg66 works with third-party technology vendors providing cloud hosting, platform analytics, live chat software, and cybersecurity monitoring. These vendors are permitted to access personal data only to the extent necessary to deliver their contracted service and are prohibited from using it for any other purpose.

rg66 requires all third parties with whom it shares personal data to maintain appropriate technical and organisational security measures. rg66 does not transfer personal data to countries that do not provide an adequate level of data protection without first putting appropriate safeguards in place.

6. Payment and Financial Data

rg66 takes particular care with financial data given its sensitive nature. All deposit and withdrawal transactions are conducted via licensed payment service providers. rg66 does not store full payment card numbers on its own servers. Where card details are provided, they are tokenised by the payment processor and rg66 retains only a secure token reference.

Mobile wallet transactions via bKash, Nagad, Rocket, and Upay are processed through each provider's secure payment gateway. rg66 retains a transaction reference and registered wallet number associated with each transaction for compliance and dispute resolution purposes. Players are responsible for ensuring that payment methods used on rg66 are registered in their own name.

7. Data Retention

rg66 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum of five years following account closure in accordance with anti-money laundering record-keeping requirements. Data held solely for analytics and service improvement is anonymised or deleted within 24 months of collection.

Where a player requests deletion of their personal data, rg66 will action the request within a reasonable timeframe. However, rg66 may decline to delete data it is legally required to retain — for example KYC identity documents and transaction records kept for regulatory compliance. In such cases rg66 will inform the player of the data that cannot be deleted and the reason why.

8. Cookies and Tracking Technologies

rg66 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse site usage, and support security functions. Cookies are small text files placed on your device when you visit rg66.bet. rg66 uses three categories of cookies:

• Essential cookies: strictly necessary for the platform to function. They enable secure login sessions, account authentication, and the ability to place bets. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: remember your preferences such as language selection, display settings, and recently viewed markets, so you do not need to re-enter them on each visit to rg66.bet. Disabling functional cookies may reduce your experience on the platform.
• Analytics cookies: collect anonymised data about how players interact with rg66.bet — including most-visited pages, time spent per section, and feature usage patterns. This data is used solely to improve the platform and is never linked back to individual player identities.

You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Disabling cookies may affect the functionality of rg66.bet, including your ability to stay logged in and access certain features.

9. Data Security

rg66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting which staff can access personal data, regular security audits, and automated monitoring for suspicious account activity.

While rg66 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against every possible threat. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, rg66 will notify affected players and take all required remedial action without undue delay. If you suspect your rg66 account has been compromised, please contact rg66 support immediately.

10. Your Data Rights

As an rg66 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact rg66 at the email address in Section 14. rg66 will respond to all data rights requests within a reasonable period and no later than 30 days from the date the request is received:

• Right of access: you have the right to request a copy of the personal data rg66 holds about you together with information about how it is being used. This is known as a Subject Access Request (SAR). rg66 will provide the requested data in a commonly used, machine-readable format where technically feasible.
• Right to rectification: if personal data rg66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Where rg66 has shared inaccurate data with a third party, rg66 will inform that third party of the correction where reasonably practicable.
• Right to erasure: you may request that rg66 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to the processing and there is no overriding legitimate interest. This right is subject to rg66's legal retention obligations described in Section 7.
• Right to restriction of processing: in certain circumstances you may request that rg66 restrict processing of your personal data — for example while a dispute about data accuracy is being resolved. rg66 will continue to store the data but will not actively process it during the restriction period.
• Right to data portability: where rg66 processes your personal data by automated means on the basis of consent or contract, you have the right to receive that data in a structured, commonly used, machine-readable format and to transmit it to another service provider of your choice.

rg66 will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive. If rg66 is unable to fulfil a request — for example because it conflicts with a legal retention obligation — rg66 will explain the reason in writing within the response period.

11. Children and Minors

rg66 strictly prohibits use of its platform by persons under the age of 21. rg66 does not knowingly collect personal data from anyone under 21 years of age. If rg66 discovers that it has inadvertently collected data from a person under 21, it will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has accessed rg66 and provided personal data, please contact rg66 at [email protected] immediately so the matter can be investigated and the data removed.

12. Third-Party Links

rg66.bet may on occasion contain references to third-party websites or services. rg66 has no control over the content, privacy practices, or data handling of any third-party website and accepts no responsibility for them. This Privacy Policy applies solely to data collected by rg66 through rg66.bet. We encourage you to review the privacy policy of any third-party site you access before submitting personal data to that site.

13. Changes to This Privacy Policy

rg66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The version date shown at the top of this policy indicates when it was last reviewed and updated. Where rg66 makes a material change to this Privacy Policy, we will provide reasonable notice to players via the platform before the change takes effect.

The most current version of this Privacy Policy is always the version published at rg66.bet/privacy-policy. Your continued use of rg66.bet after any updated Privacy Policy is published constitutes your acceptance of the updated version. If you do not agree with any changes, please stop using rg66.bet and contact rg66 support to request account closure.

14. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how rg66 handles your personal data, please contact the rg66 data team at [email protected]. Please include your registered username and a clear description of your request so we can respond efficiently. rg66 aims to respond to all privacy and data queries within 5 business days (Bangladesh Standard Time, UTC+6).